Last updated: 31 October 2026
Help and support
Contact support@klebby.com for help. You can contact us without installing the app.
Email supportAccount access and help
Email us from your account address where possible. Describe the problem, your device or browser and what happened. Never send your password, payment-card details or private note content unless it is necessary for your request.
If you cannot sign in, use the password-reset option on the sign-in screen. We may need to verify account ownership before changing or deleting personal data.
Save, sync and local recovery
If a save or sync fails, keep the app's local data. Open Local recovery to inspect retained work, try sync again or save a private recovery copy. Clearing app or browser storage can destroy work that has not reached the server.
After signing in to the same account, retained work can be recovered. Do not send a full recovery file to support unless you have checked its private contents and it is needed.
Trials, purchases and cancellation
The 14-day Pro trial requires no card and does not charge automatically. Expiry returns the account to Free without deleting your notes.
Open your account's subscription section to inspect purchases and available cancellation or withdrawal controls. Apple and Google subscriptions are managed in the store that sold them. Deleting Klebby or its account does not itself stop store renewal. For web purchases, you can also use your Paddle receipt or purchase-management link.
Export, deletion and privacy
In the app, open Account → Data and privacy → Download my data to export your data. You can also delete your account there.
The account-deletion page below explains the email request route when you cannot use the app. For other privacy requests, contact privacy@klebby.com. See the Privacy Policy and Refund and Withdrawal Policy for further information.
Open KlebbyHelp and supportDelete your accountPrivacyRefundsReportsupport@klebby.comprivacy@klebby.com